It's quick and easy to get your Facebook and Instagram business accounts connected to the Digivizer platform.
Meta owns both Facebook and Instagram. Because of this, you can connect your Facebook and Instagram Business accounts via the same token.
At the top of the Manage Connection screen, you'll see the ‘Facebook and Instagram Business Account’ bar. Press the blue ‘connect’ button and follow the prompts!
You'll first need to log in with your personal Facebook account. This is necessary to validate your permission to the relevant Facebook and Instagram Business accounts that you wish to connect to Digivizer. (Your personal data won't be collected or displayed and no other users in your Brand Space will be able to see your personal token.)
Please note you need to ensure you have admin permissions to the Business accounts you wish to connect to Digivizer.
All Instagram Business accounts that you have permissions to access will appear. Choose 'Select all' to connect these accounts to Digivizer. See screenshot below.
Then, all Facebook pages that you have permissions to access will appear. Again, Select all to connect these accounts to Digivizer. See screenshot below.
You can then select what accesses you wish to give to Digivizer. Please note that Digivizer might not work properly if you turn off any of the options. See screenshot below.
Please note you can edit these settings as you wish at a later date by going to your Business Integration Settings in Meta Business Suite. Refer to 'How to update Business Integration settings on Facebook/Meta Business Suite' for more information.
Once your personal account has been validated and you have provided all the permissions needed to Digivizer, you'll be returned to the Manage Connections page where you can now connect your business accounts.
To connect, your Instagram Business account follows the same process by selecting the "Connect" button on the Manage Connections page.
Your account is now successfully connected!
If any of your Facebook or Instagram accounts are not showing up when you connect you likely haven't updated the Business Integration Settings in Meta Business Suite or you do not have the correct permissions to the accounts you are trying to connect. You can find out how to update your Business Integration Settings here.
If you get stuck, or are having issues connecting, please message our Intercom live chat located in the bottom right of the Digivizer screen.